Your privacy matters.

Welcome to AKY Services ("AKY Services", "we", "us", or "our"). This Privacy Policy explains how we collect, use, store, and protect your information when you access or use any part of our services—including our website at https://akyservice.com, our applications, and related services (collectively referred to as the "Service").

By using the Service, you agree to the terms outlined in this policy. If you do not agree, you should not use the Service.

AKY Services Pvt Ltd is the responsible entity for this platform and related data. AKY Services Pvt Ltd is a Pakistan-registered business entity that operates internationally, handling client contracting, software delivery, technology services, infrastructure operations, and business administration.

Registered Office: AKY Services Pvt Ltd, Office # 6 Lower Basement, Burj-E-Noor Plaza, Shamsabad Main Muree Road, Rawalpindi, Punjab, Pakistan-209503.

The information we collect is used to operate the Service, provide user support, maintain account settings, and fulfill your requests. Specifically, we use your information to:

• Deliver and improve our services (web development, app development, AI solutions, digital marketing, CRM automation, telecom services, SIP calling, bulk SMS, SEO services)
• Respond to inquiries and provide customer support
• Send service-related communications (account updates, security notices, billing information)
• Analyze usage patterns to improve our platform
• Comply with legal obligations

Any communication initiated by AKY Services will typically relate to product usage, support inquiries, account management, or service updates. You can opt out of non-essential communications at any time by contacting us or using the unsubscribe link in emails.

We retain personal and platform data for as long as your account remains active or as needed to provide the Service. You may request deletion of your data by contacting us at privacy@akyservice.com.

In some cases, we may retain limited information for legal, regulatory, or security reasons (such as fraud prevention, compliance with tax laws, or enforcement of our terms).

AKY Services does not sell, lease, or rent your personal data to third parties. We may disclose data only in specific situations:

• Legal Requirements: When required by law, court order, or governmental regulation
• Service Providers: To trusted third-party service providers under contract (e.g., hosting, analytics, payment processing) who process data on our behalf
• Business Transactions: During a merger, acquisition, or sale of assets, with appropriate safeguards
• Safety & Security: To protect the rights, property, or safety of AKY Services, our users, or the public

All disclosures are made in accordance with applicable laws and subject to appropriate safeguards.

AKY Services operates globally. If you access the Service from outside Pakistan, please be aware that your information may be transferred to and processed in Pakistan (where our primary servers and operations are located) or other countries where our service providers operate. By using the Service, you consent to this transfer in compliance with applicable legal standards.

We ensure that appropriate safeguards are in place for international data transfers, including standard contractual clauses where required.

We take reasonable and appropriate technical and organizational measures to secure your personal data. This includes:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Secure access controls and authentication mechanisms
• Regular security assessments and vulnerability scanning
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no system can guarantee 100% security. In the event of a data breach, we will notify affected users and authorities as required by law.

Depending on where you live, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Update or correct inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to certain processing activities, including direct marketing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@akyservice.com. We may need to verify your identity before fulfilling your request. We will respond within 30 days as required by applicable law.

Our Services are not intended for individuals under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately at privacy@akyservice.com and we will take appropriate action to delete such information.

We may update this Privacy Policy occasionally to reflect changes in our practices, legal obligations, or the features of our Service. When we make changes, we will revise the "Last Updated" date at the top of this page.

For material changes, we will provide additional notice (such as email notification or a prominent banner on our website). Continued use of the Service after changes means you accept the updated terms.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

AKY Services Pvt Ltd is the responsible entity for this platform and related data.