Inbound Services

Our inbound call center services are dedicated to providing your customers with prompt, professional and efficient support. We understand that every call is an opportunity to enhance customer satisfaction and loyalty.

Customer Support:

• 24/7 Availability: Our team is available around the clock to handle customer inquiries, complaints and support requests.
• Multi-Channel Support: We offer support through phone, email, live chat and social media to ensure your customers can reach us through their preferred channels.
• Technical Support: Our skilled technicians provide troubleshooting and technical assistance, Ensuring quick resolution of issues.

Order Processing:

• Seamless Transactions: We handle all aspects of order processing, from taking orders to processing payments and managing returns.

• Real Time Updates: Customers receive real time updates on their order status, enhancing transparency and trust.

Help Desk Services:

• Knowledgeable Agents: Our agents are trained to provide accurate and helpful information, resolving issues efficiently.
• Ticketing System: We use a robust ticketing system to track and manage customer inquiries, ensuring no issue is overlooked.
  

   

• Outbound Services

  Our outbound call center services are designed to help you connect with potential and existing customers, driving business growth and building strong relationships.

  Telemarketing:

  • Lead Generation: We identify and qualify leads, providing your sales team with valuable prospects.
  • Product Promotion: Our agents effectively promote your products and services, boosting brand awareness and sales.

  Customer Surveys:

  • Feedback Collection: We conduct surveys to gather customer feedback, helping you understand customer satisfaction and areas for improvement.
  • Data Analysis: Our team analyzes survey data to provide actionable insights for your business.

  Collections:

  • Professional Approach: We handle collections with professionalism and sensitivity, maintaining your company’s reputation.
  • Efficient Processes: Our proven strategies ensure timely recovery of outstanding debts while preserving customer relationships.

   

• Appointment Setting

  Our appointment setting services are tailored to streamline your sales process, allowing your sales team to focus on closing deals.

  B2B Appointment Setting:

  • Qualified Appointments: We arrange appointments with qualified leads, ensuring your sales team meets with decision makers who have a genuine interest in your products or services.
  • Calendar Management: We manage your sales team’s calendar, coordinating schedules to maximize productivity.

  B2C Appointment Setting:

  • Personalized Outreach: Our agents reach out to potential customers, providing them with detailed information and setting appointments that fit their schedules.
  • Reminder Services: We send reminders to ensure appointments are kept, reducing no-shows and increasing conversion rates.

  Healthcare Appointment Setting:

  • Patient Coordination: We assist healthcare providers by scheduling patient appointments, managing follow-ups, and ensuring seamless communication between patients and providers.
  • Compliance: Our services are compliant with industry regulations, ensuring patient information is handled with the utmost care and confidentiality.

Delivering Primum Services with AKY

Ensuring Client Satisfaction Across Industries.